complaints by sellers not taken seriously

**Neux** · 20-10-11, 23:43

have you noticed that bidorbuy does not take complaints made by sellers about buyers seriously as they do complaints from buyers about sellers

Maybe i'm just over exaggerating but i noticed that when we sellers make complaints about abusive buyers, the issue does not get handled as seriously as they handle complaints from buyers.

I do understand that at times buyers have very serious issues but so do we sellers

Abusive treatment from buyers is unacceptable and have been having much of this lately, it puts you off from wanting to sell on BOB.

**lilythepink** · 21-10-11, 07:29

I cannot agree. I've had great help from BoB with the odd problem buyers.

**ATOMICSQUIRREL** · 21-10-11, 08:15

They should actually take you more seriously, because Bob is making their money from the seller not the buyer am i right...?
"If there is nothing to sell, there is nothing to buy!"

**TS Ron** · 21-10-11, 08:16

Sorry can not agree always had the most professional help from bidorbuy and the name that comes to mind immediately is non other than Samantha!

**voldermort** · 21-10-11, 08:17

Originally Posted by lilythepink

I cannot agree. I've had great help from BoB with the odd problem buyers.

I quite agree with Lily, on the odd occasions where I have had a problem buyer BoB has always been very helpful.

**Neux** · 21-10-11, 09:21

yes, BOB are very helpful but at times i just think they are there for buyers more than they are for sellers. There there should be a special team that deals with abusive buyers. Most of the time i don't even bother complaining about abusive buyers because I feel it's not going to help and a waste of time.

There has to be a standard and manner in which buyers and sellers deal with each other and if one goes below that standards, there should be consequences. They are always consequences for sellers but what about the consequences for buyers?

**qball** · 21-10-11, 10:04

Hi Neux

I'm afraid I am going to disagree completely with your assessment of this (which you will probably disagree with anyway, but I am going to say it anyway), firstly because it is not true and secondly because, sellers always feel we protect buyers and buyers feel we protect sellers. It depends on the situation and context, where this "abuse" took place etc. Emails, phone calls and sms's between buyer and seller are not in the realm of our control - the buyer is your customer too, not just a user on bidorbuy, therefore, you will get angry, frustrated, rude, abusive people, and trust me, I know few sellers who are like this too... the point is, they are your customer and you have to deal with it. If the abuse is done via the ratings, Q&A, messaging system or forum, that's a different matter and we can get involved, but not with private correspondence between buyer and seller. Just as my staff have to handle abusive buyers and sellers alike, we have to, it's our job. You can testify to how many unfair and unfair ratings we have removed, if you want I can send send you a spreadsheet of all the ratings removed since 2008 for you - you will be shocked.

There will be times when we will take the seller's side and time's when we will take the buyer's side, based on what information we have at hand and what we deem is the correct stance and course of action to take. We unfortunately cannot and will not satisfy everyone.

**Neux** · 21-10-11, 10:45

I can not ignore the amount of assistance BOB has given me over the years and your point is very well taken but something has to be done about abusive buyers. They growingin numbers , BOB can not just say they are your customers and we have to deal with it . BOB has to help in competing this. The amount of abusive emails I’ve received in the past week have set a record and it’s astounding. Buyers has to learn how to treat sellers with the respect each seller deserves. There is a limit to the amount of abuse anyindividual can take and handle.

I think I should make it a point to ignore all abusive buyers, simply not reply to their emails, not answer they calls and put a halt to their orders until they willing to deal in an ethical manner, this would teach them a thing or two. It is very easy for a seller to give a buyer a negative rating for bad experience but a good number of buyers are not concerned about the ratings they receive like sellers are.

**qball** · 21-10-11, 11:19

Unfortunately, these are your customers, they have paid money to you or will be paying you, therefore it is your responsibility to deal with these issues, not ours. And Yes, you do have to deal with it. Just like any retailer like Game, Musica, Clicks have to deal with angry, irate, dissatisfied customers in their stores, they have to as it is part and parcel of their jobs/company policy. They cannot simply turn away a customer or ignore them when they become abusive or rude, just like we cannot simply ignore a bidorbuy user. We are threatened, sworn at, shouted at, abused far more than any user on the site, it does not give us the right to be disrespectful back, impolite, be abusive back or ignore them - we do try be civil, helpful in order to assist the user, regardless of the abuse that is vented at us. The same would be expected from any seller, any retailer or any other business that deals with customers.

By ignoring your responsibilities to assist the buyer, not responding to emails, phone calls etc., you are just making things worse. This does nothing to help the situation. Sometimes you have to bite the bullet and take the abuse. As I said, any correspondence between individuals is not something we can control or manage nor can we can control how and when people speak to each other in private correspondence. These are issues only the buyer and seller can resolve.

**admin** · 21-10-11, 17:53

Originally Posted by qball

We are threatened, sworn at, shouted at, abused far more than any user on the site,

Preaching the Gospel brother, Hallelujah

**lilythepink** · 21-10-11, 20:58

Originally Posted by admin

Preaching the Gospel brother, Hallelujah

And so endeth today's lesson. Thanks, Cuan!

**Not1CentMore** · 21-10-11, 21:46

Speaking for myself only... I have had email(s) from buyers that would 'make your hair curl' and cause my G'ma to 'turn over in her grave'!

But, that is on the buyer. How I respond to the 'potty mouth' and 'dirty pointing fingers' is on me. I will not lower myself to 'gutter' level just to try to prove a point or climb to the top of a 'trash heap' to out-do them. Sometimes it is best just to let the fire die rather than 'fan the flames'.

Insofar as BoB is concerned, I have found EVERY staff member with whom I have had contact to be most fair and honest when they do get involved; a most difficult position to be in: "he said, she said", "he did, she did". Even Solomon, with all his wisdom probably didn't get it right 100% of the time... and you can 'bet your booties', the one who drew the 'short straw' was not a 'happy camper'.

As my G'ma used to say, "If you can't say something nice, best not say anything at all". Sometimes saying nothing at all speaks volumes.

My 'motto'...'there's no arguing with idiots'. An 'ignore' button works wonders.

JMHO
Ruthie