At the beginning of December 2011 I had an op in Cape Town. Although the surgeon is "contracted out" I managed to negotiate medical aid rates with him and paid his account up front.
I duly submitted it to our medical aid for a refund at beginning of January 2011 and there our troubles began ... medical aid insisted he had not charged medical aid rates and only refunded us about 50% of the cost. Daily emails to the surgeon's bookkeeper and medical aid have kept me very busy (and with a continually rising blood pressure). Decided to go to the "top" at our medical aid and, voila, they realised their data capturer had put in the "contracted out" rates - which were mentioned on the account - and not the actual charges.
For the first time, to our knowledge, a medical aid has apologised most profusely for their error (they had been getting progressively more cheeky when I suggested to them that the error was on their side!)
It feels so good to have been right!


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she has just today received 2 emails from law firms (one of them in Houghton) stating they have seen her name on the Dean's List, seen her results and would be very pleased if she would do her articles with them. Jade is completely dumbfounded that companies are actually tracking her down and asking her to do her articles with them

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