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  • Please Help!!!!

    I have paid for a digital polaroid camera (R1800.00) on 6 June 2010. The seller named Alass haven't send my parcel, every time i email him, he has excuses for not sending the parcel. So i have asked for a refund about 2 weeks ago. And still nothing. What can i do about this?
    100% Biker Chick - Wanna dice?

  • #2
    If you are worried, contact communitywatch@bidorbuy.co.za and give them all the details so they can look into this, i.e. auction & order numbers, date of transaction and price paid and proof of payment, and ask them to investigate for you. Do it right away - it's more than a month since you paid for the item. Good luck.
    Yesterday I was clever and wanted to change the world.
    Today I am wise and am changing myself.

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    • #3
      Originally posted by pienkfly View Post
      I have paid for a digital polaroid camera (R1800.00) on 6 June 2010. The seller named Alass haven't send my parcel, every time i email him, he has excuses for not sending the parcel. So i have asked for a refund about 2 weeks ago. And still nothing. What can i do about this?
      :pContact hello@bidorbuy.co.za, they are extremely helpfull and fast too!
      VIEW MY ITEMS!

      "Animals Can Communicate Quite Well and They Do and Generally Speaking, They are Ignored!"

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      • #4
        Hi All,

        Please do not send in the same query to the community watch and hello email addresses, as previously explained by Cuan, it then takes 2 people to investigate the same problem.

        Thank you. ;)
        bidorbuy Forum Administrator



        bidorbuy.co.za - Africa's largest market place.
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        • #5
          Which address should be used for what?

          Is community watch for what you believe to be fraud, and hello for problems related to a particular sale (as per this post)?
          Items I have for sale.

          Why do today what you can put off till next year?

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          • #6
            Originally posted by mellowred View Post
            Which address should be used for what?

            Is community watch for what you believe to be fraud, and hello for problems related to a particular sale (as per this post)?

            Hi Mandy,

            That would be it. ;) It is basically the same, if the Consultant at hello finds it necessary, they would bring the matter under the Security Officers attention immediately.
            bidorbuy Forum Administrator



            bidorbuy.co.za - Africa's largest market place.
            bidorbuy on Facebook ~ What's hot on bidorbuy

            < TAKE THE TIME TO GIVE US A GOOD RATING

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            • #7
              I suggested CW as it seemed to me that the buyer was concerned that fraud was being committed!

              I would have suggested hello@BoB had I thought it was just a hitch somewhere.
              Yesterday I was clever and wanted to change the world.
              Today I am wise and am changing myself.

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              • #8
                Originally posted by pienkfly View Post
                I have paid for a digital polaroid camera (R1800.00) on 6 June 2010. The seller named Alass haven't send my parcel, every time i email him, he has excuses for not sending the parcel. So i have asked for a refund about 2 weeks ago. And still nothing. What can i do about this?
                Hello,

                I came across this post and thought i should clear a couple of things up.

                Firstly you paid for Royal Mail Delivery(Normal Mail) which takes 2- 4 weeks to arrive to you.(This is stated in EVERY listing) A tracking number was supplied to you.

                You then on emailed hello@bidorbuy.co.za BEFORE 2 weeks even went by claiming we scammed you.

                We replied stating that we would need to find out from parcelforce where your parcel was and
                make a claim if needed, however they require a month before they will initiate this.

                We are based in the United Kingdom. So this stands to reason...

                We explained this to you and offered you a replacement via DHL or a refund while we wait on the outcome of this.

                You provided us with your bank details which we saw on Friday 23/7, however we do not or TRY not to work on weekends as i am sure most sellers do.

                It is now Monday 26/7 and you claim we are not replying when i am sure bidorbuy will assure anyone who asks that we are replying to you....


                As agreed i shall refund you and it should take up to 5 working days to clear.

                Best Regards
                Alass

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                • #9
                  That's good service, Alass. Refunding a buyer who isn't happy is the right way to go. Hats off to you!
                  Yesterday I was clever and wanted to change the world.
                  Today I am wise and am changing myself.

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