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  • Message to buyer via BoB not working...

    Could someone please explain why the messages that we send through Bidorbuy's new messaging system simply does not reach our buyers? At first we thought it might only affect users with gmail email addresses, but it's the same for most others too. Not just the freemail accounts.

    This is really a bother as we've switched over to emailing the tracking nrs through Bidorbuy instead of straight to the buyer. And again and again we get emails from frustrated buyers demanding their tracking nrs. Especially return buyers, even saying that they are not used to waiting so long for their tracking nrs. When I copy and paste the message from the website to prove to the buyers that we did indeed send the tracking number (sometimes nearly a week ago already) then they can't explain why they did not get the Bidorbuy email, and neither can we!

    A few of the buyers have helped us out by confirming that they added bidorbuy (and us) to their whitelist for receiving emails and get all other correspondence from Bidorbuy and from us at Asha Craft, but not this specific email containing the tracking nr. WHYYYYY!!

    I'm not talking about one or two buyers either. More in the region of 30 buyers have contacted me directly for a tracking nr in the past week. Not cool... This means double work. Or else I can decide to send the Bidorbuy messaging system back to where it belongs (unused) and go back to the primitive way of direct emailing.

    Can the BoB techs please check this out? Pretty please?


    kr,
    Amanda
    See all jewellery from Asha Craft!

    "The purest form of love comes from your children."

  • #2
    Originally posted by Asha Craft View Post
    Could someone please explain why the messages that we send through Bidorbuy's new messaging system simply does not reach our buyers? At first we thought it might only affect users with gmail email addresses, but it's the same for most others too. Not just the freemail accounts.
    I am PM'ing you my email so that you can pls send me a list of buyer-userid's and related orderid's so we can have a look at it. We are not aware of any mail-issues and this is sometimes difficult to track (i.e. recipients mailboxes running full etc), but I am sure we can figure this out somehow.

    If anyone else is experiencing similar issues, please post here.

    BTW: The way we send messages to buyers is the same mechanism as any other outbound email (i.e. auction alerts, order confirmations etc) - and if there was a general issue, we would have noticed that quite quickly.
    Review www.bidorbuy.co.za on alexa.com
    Motivation is what gets you started. Habit is what keeps you going.

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    • #3
      If my buyers dont get the mail with tracking numbers where do they rate you negative?:p

      None of the emails I have sent appear in my sent mail on my gmail. Should they be recorded there?
      Last edited by geewhizz; 02-09-10, 21:26.
      VIEW MY ITEMS!

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      • #4
        Originally posted by Asha Craft View Post
        Could someone please explain why the messages that we send through Bidorbuy's new messaging system simply does not reach our buyers? At first we thought it might only affect users with gmail email addresses, but it's the same for most others too. Not just the freemail accounts.

        This is really a bother as we've switched over to emailing the tracking nrs through Bidorbuy instead of straight to the buyer. And again and again we get emails from frustrated buyers demanding their tracking nrs. Especially return buyers, even saying that they are not used to waiting so long for their tracking nrs. When I copy and paste the message from the website to prove to the buyers that we did indeed send the tracking number (sometimes nearly a week ago already) then they can't explain why they did not get the Bidorbuy email, and neither can we!

        A few of the buyers have helped us out by confirming that they added bidorbuy (and us) to their whitelist for receiving emails and get all other correspondence from Bidorbuy and from us at Asha Craft, but not this specific email containing the tracking nr. WHYYYYY!!

        I'm not talking about one or two buyers either. More in the region of 30 buyers have contacted me directly for a tracking nr in the past week. Not cool... This means double work. Or else I can decide to send the Bidorbuy messaging system back to where it belongs (unused) and go back to the primitive way of direct emailing.

        Can the BoB techs please check this out? Pretty please?


        kr,
        Amanda
        Hmmm - a bit alarming - I am still running a dual system - have been for about a month, until I have feedback that it is working fine. was about to stop and move over to the BoB method only - seems I should wait a while longer and investigate with my buyers first. Let us know if this get's resolved please Amanda.

        Renaldo


        View my auctions in the Coins & Notes section

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        • #5
          Originally posted by eZethu Coins View Post
          Hmmm - a bit alarming - I am still running a dual system - have been for about a month, until I have feedback that it is working fine. was about to stop and move over to the BoB method only - seems I should wait a while longer and investigate with my buyers first. Let us know if this get's resolved please Amanda.
          I don't believe it is reason to worry or stay away from the new sales tools. We have a large number of sellers using the system of sending notes to buyers. As I said in my earlier post, emails are sent the same way as any other email and the only report of emails not arriving are from Asha.

          That being said, we do acknowledge that in most cases the emails are dropped on the recipients side (either through their ISP, or wrongly land in a Spam folder).

          In Asha's case, 3 recipients have Gmail accounts and it is surprising that those emails did not arrive, as our mail-servers are with Google and we did not notice any bounced mails.

          We are not alarmed by this, as on a daily basis we send out between 40-100K mails and if there was a grave problem, it would have surfaced quickly. We will go through the logs for the specific days and see if we can spot a pattern.

          Email is generally reliable, as a mail-server will attempt to resend several times over a period of days if for example the recipien'ts mail-account is full or can not accept mails.
          Review www.bidorbuy.co.za on alexa.com
          Motivation is what gets you started. Habit is what keeps you going.

          Comment


          • #6
            Originally posted by MacMuffin View Post
            I don't believe it is reason to worry or stay away from the new sales tools. We have a large number of sellers using the system of sending notes to buyers. As I said in my earlier post, emails are sent the same way as any other email and the only report of emails not arriving are from Asha.

            That being said, we do acknowledge that in most cases the emails are dropped on the recipients side (either through their ISP, or wrongly land in a Spam folder).

            In Asha's case, 3 recipients have Gmail accounts and it is surprising that those emails did not arrive, as our mail-servers are with Google and we did not notice any bounced mails.

            We are not alarmed by this, as on a daily basis we send out between 40-100K mails and if there was a grave problem, it would have surfaced quickly. We will go through the logs for the specific days and see if we can spot a pattern.

            Email is generally reliable, as a mail-server will attempt to resend several times over a period of days if for example the recipien'ts mail-account is full or can not accept mails.
            Thanks - I do a spot check today and post feedback here.

            Renaldo


            View my auctions in the Coins & Notes section

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            • #7
              When we send these messages should the mail go to our sent mail.I have no proof in my sent mail that any messages were sent.
              VIEW MY ITEMS!

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              • #8
                Originally posted by geewhizz View Post
                When we send these messages should the mail go to our sent mail.I have no proof in my sent mail that any messages were sent.
                Hi geewhizz! The messages sent to buyers are sent from the BoB-servers. We are just going through Asha's reported recipients and I can tell sofar that first spot-checks have shown, that those emails have been sent by BoB. I will post some more details here in a little while.
                Review www.bidorbuy.co.za on alexa.com
                Motivation is what gets you started. Habit is what keeps you going.

                Comment


                • #9
                  I agree with geewhizz on this! How are we to check our advices to buyers if they don't go into our sent mail boxes?
                  Yesterday I was clever and wanted to change the world.
                  Today I am wise and am changing myself.

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                  • #10
                    I haven't had any problems so far, & have in fact had buyers replying to the messages I have sent them through BoB - so working well for me! :D
                    I know not what World War 3 will be fought with, but World War 4 will be fought with sticks & stones - Albert Einstein.

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                    • #11
                      When I send a message via the new sales page I dont get any clarification in my gmail that it was sent. I have had 2 notifications. I cant find them in my mail now but why 2 and not any of the others.
                      I may have deleted this mail. It could be that the buyer replied via the mail and these were the only 2 I received.
                      VIEW MY ITEMS!

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                      • #12
                        Asha, we concluded our investigation (I sent you the detailed logs and am just posting an extract for anyone else's interest below).

                        We can safely say, that all our mails are sent and accepted by the recipient's email servers. The status "250 .... accepted" means that the recipient's mail-server as accepted the mail from us and should have forwarded it to the recipient.

                        Unfortunately we can not investigate what happens after an email has been handed over to Nedbanks' mail-servers (or of the recipient has any aggressive mail-filters - I do find that Outlook/Outlook Express too often flags legitimate email as Spam --- a whitelisting of bidorbuy.co.za would perhaps help)

                        Code:
                        24 Aug 10 10:11 XXXXX@nedbank.co.za
                        Aug 24 10:10:43 backend postfix/smtp[15069]: 7517CE7CF9: to=<XXXXX@nedbank.co.za>, relay=mxgw04.nedbank.co.za[168.142.192.38]:25, delay=0.54, delays=0.12/0/0.36/0.05, dsn=2.0.0, status=sent (250 ok:  Message 89824755 accepted)
                        Aug 24 10:11:54 backend postfix/smtp[15087]: 9B1D3F7C32: to=<XXXXX@nedbank.co.za>, relay=mxgw04.nedbank.co.za[168.142.192.38]:25, delay=0.41, delays=0.04/0/0.32/0.05, dsn=2.0.0, status=sent (250 ok:  Message 89825590 accepted)
                        
                        24 Aug 10 10:34 XXXXX@gmail.com
                        Aug 24 10:34:58 backend postfix/smtp[14043]: EB621F7C3E: to=<XXXXX@gmail.com>, relay=gmail-smtp-in.l.google.com[74.125.45.27]:25, delay=1.9, delays=0/0/0.84/1.1, dsn=2.0.0, status=sent (250 2.0.0 OK 1282638898 n2si15922069ybk.80
                        
                        27 Aug 10 15:25 XXXXX@gmail.com
                        Aug 27 15:25:04 backend postfix/smtp[24392]: DFFA9E7C86: to=<XXXXX@gmail.com>, relay=gmail-smtp-in.l.google.com[74.125.45.27]:25, delay=2.1, delays=0/0/0.81/1.3, dsn=2.0.0, status=sent (250 2.0.0 OK 1282915503 h14si7881348ybd.59)
                        Review www.bidorbuy.co.za on alexa.com
                        Motivation is what gets you started. Habit is what keeps you going.

                        Comment


                        • #13
                          HI
                          I have over 70 sales weekly and only use the bob message system to communicate-It is working 100% for me!!Also the tracking number is recorded on the order and date sent etc so the buyer can look at the order and see all the details and I have never yet had any queries as before for tracking number etc-Works perfectly for me.
                          NEIL

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                          • #14
                            Originally posted by MacMuffin View Post
                            Hi geewhizz! The messages sent to buyers are sent from the BoB-servers. We are just going through Asha's reported recipients and I can tell sofar that first spot-checks have shown, that those emails have been sent by BoB. I will post some more details here in a little while.
                            Just tested the system with Bubble Bee :-) and it is going through and at a fair speed as well.


                            SUGGESTION:
                            ==========
                            So I might just move over completely - would be nice to have an option whereby one can choose to have a copy send to yourself at your own e-mail address for own record keeping purposes - I have to keep track of my shipping & tracking#'s until received by buyers.

                            Renaldo


                            View my auctions in the Coins & Notes section

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                            • #15
                              I do not get e-mail notifications when a buyer has sent me as a seller a message? I do not look at every sale detail that often, and have missed some messages. Maybe someone can look into this as well.
                              Click on the link to visit my BOB SHOP:
                              VIEW MY ITEMS!

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