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  • Ratings should not be allowed to be changed - BOB please answer???

    Come on BOB - isn't it about time you sorted this out. I understand why you don't want to get involved in ratings issues but you should NOT allow ratings to be changed after the fact unless a good reason is given. I gave a neutral rating to a guy because I paid for speed services, did not receive it the next day and when I queried it, I got abusive language from him. Only after the fact did I understand about the postal striek so rated him as neutral because I still after 2w have not received my items but said on his rating knew that was due to the strike but was not happy with being abused via email hence the neutral rating. He has now gone after positive ratings and changed ALL of them to neutral in response. This is a blatent disregard of the bidorbuy ratings system... why should I now suffer. He was happy and rated all positive until I gave him the neutral ratings. Really unfair.

  • #2
    I believe bidorbuy has already addressed this issue numerous times. Any system will be abused. Who will police whether there is a valid reason for the rating to be changed?
    The good man is the friend of all living things. - Mahatma Gandhi
    View our items on Bid or Buy

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    • #3
      Were you abusive to him when asking about the status of your parcel? He seems to think you were. This strike has put both buyers and sellers on edge.

      I still have a guy who bought one of my items on 21st of August and it still hasn't arrived. Luckily he was very understanding. He said in his town the post office workers were throwing parcels into the road!
      Items I have for sale.

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      • #4
        Originally posted by Seeds and All View Post
        I believe bidorbuy has already addressed this issue numerous times. Any system will be abused. Who will police whether there is a valid reason for the rating to be changed?
        Well often times there is very obvious abuse. One of BoB's top sellers in JHB has given every single one of the people who have given him a negative rating a revenge negative rating. Even when a negative rating is justified.

        I'm all for a rating system like eBay where you can only rate buyers positive (or perhaps negative if no payment received)
        Items I have for sale.

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        • #5
          rmckay - my question was on the sat before I knew of the strike - I had asked for speed services and paid for speed services. Was not made aware of the strike. Post office told me on that Sat that his post office should not have accepted the parcel.
          Hi xxx. The parcel has not arrived?? Post office say it is still by your post office, and will not be sent due to the strike??????


          He took this as abuse and started with nasty emails. I have no issue with the strike as I've been stuck with parcels too. Besides which this has nothing to do with what was said. He rated the transaction as positive, I queried my parcel, he felt I had no right to query it and got very snotty about me asking, I rated him neutral because of the abusive emails I received, so he changed his rating.

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          • #6
            Originally posted by rmckay View Post
            Well often times there is very obvious abuse. One of BoB's top sellers in JHB has given every single one of the people who have given him a negative rating a revenge negative rating. Even when a negative rating is justified.

            I'm all for a rating system like eBay where you can only rate buyers positive (or perhaps negative if no payment received)
            I agree. Maybe there should be positiv/negative but with set answers like for negative only if no payment and SNC or products not as advertised etc, but not allow a free for all

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            • #7
              Originally posted by miraclebabycaw View Post
              rmckay - my question was on the sat before I knew of the strike - I had asked for speed services and paid for speed services. Was not made aware of the strike. Post office told me on that Sat that his post office should not have accepted the parcel.
              Hi xxx. The parcel has not arrived?? Post office say it is still by your post office, and will not be sent due to the strike??????


              He took this as abuse and started with nasty emails. I have no issue with the strike as I've been stuck with parcels too. Besides which this has nothing to do with what was said. He rated the transaction as positive, I queried my parcel, he felt I had no right to query it and got very snotty about me asking, I rated him neutral because of the abusive emails I received, so he changed his rating.
              That email you sent certainly wasn't abusive. Maybe he misunderstood the extra question marks?

              His changing of the feedback was clearly a revenge rating. At least it's only a neutral.
              Items I have for sale.

              Comment


              • #8
                Originally posted by miraclebabycaw View Post
                rmckay - my question was on the sat before I knew of the strike - I had asked for speed services and paid for speed services. Was not made aware of the strike. Post office told me on that Sat that his post office should not have accepted the parcel.
                Hi xxx. The parcel has not arrived?? Post office say it is still by your post office, and will not be sent due to the strike??????


                He took this as abuse and started with nasty emails. I have no issue with the strike as I've been stuck with parcels too. Besides which this has nothing to do with what was said. He rated the transaction as positive, I queried my parcel, he felt I had no right to query it and got very snotty about me asking, I rated him neutral because of the abusive emails I received, so he changed his rating.
                Using excessive exclamation marks is bad netiquette. I know this is the way you always write but it may be seen as shouting. Receiving an email where a question is being asked and it ends with more than 1, or at the very most 2 question marks, would make me feel uncomfortable too. In cyberspace you only have words to judge how a person is asking a question. You can't hear tone of voice and you can't see facial expressions. This seller may have seen your question as you shouting about a matter which is out of his control.
                The good man is the friend of all living things. - Mahatma Gandhi
                View our items on Bid or Buy

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                • #9
                  Originally posted by Seeds and All View Post
                  Using excessive exclamation marks is bad netiquette. I know this is the way you always write but it may be seen as shouting. Receiving an email where a question is being asked and it ends with more than 1, or at the very most 2 question marks, would make me feel uncomfortable too. In cyberspace you only have words to judge how a person is asking a question. You can't hear tone of voice and you can't see facial expressions. This seller may have seen your question as you shouting about a matter which is out of his control.
                  Even so, I think most sellers would have just apologized and explained how it was out of their control. Seeing how the seller has the buyers money and the buyer doesn't yet have the item, sellers should be a bit more forgiving if they feel they are being questioned.
                  Items I have for sale.

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                  • #10
                    However badly one (or five) people rate you, an intelligent buyer/seller will check your ratings and those of the buyer/seller that rated you negative. Getting het-up over silly, spiteful ratings absorbs a lot of energy. You can comment on the rating and that is the best way to put "your side of the story" across.

                    Some people are bitter and nasty and will do their best to transfer those feelings over to you.

                    I do wish that BoB would make a change and NOT allow ratings to be deleted or edited, but until then just get on with doing what you do best, and let the nasty one's do what they do best - trying to upset other people's lives. By thinking on their nastiness you are helping them to achieve their aim.

                    Ignore them - they'll get bored and go away.
                    Items I have for sale.

                    Why do today what you can put off till next year?

                    Comment


                    • #11
                      Another idea would be that sellers must give buyers a rating before buyers can rate sellers. After all, the buyer completes their side of the transaction first. And since a sellers rating to a buyer can't be changed it would prevent revenge ratings.
                      Items I have for sale.

                      Comment


                      • #12
                        Originally posted by Seeds and All View Post
                        Using excessive exclamation marks is bad netiquette. I know this is the way you always write but it may be seen as shouting. Receiving an email where a question is being asked and it ends with more than 1, or at the very most 2 question marks, would make me feel uncomfortable too. In cyberspace you only have words to judge how a person is asking a question. You can't hear tone of voice and you can't see facial expressions. This seller may have seen your question as you shouting about a matter which is out of his control.
                        Yes I agree with you on that.. It's a bad habit of mine to emphasise, but I didn't know it was bad netiquette (just knew about CAPS). He responded with he'd sent it and a don't you ????? me, to which I replied that I was asking a simple question because my PO AND speed services had said it was still at the original post office and not to take offense. All I wanted was, ok I managed to find out and it has been delivered but due to the strike yada yada yada. Instead I get further mails about how I attacked him etc. That's the problem with most of the world today where selling is concerned, the customer is supposed to be always right. True there is no need to take abuse from customers but when you are in sales you don't overreact to being asked a question. Anyway that is besides the point. He changed his rating from positive to a neutral ONLY after I gave him a neutral rating which IMO should not be allowed because up until I gave him the neutral which btw was 2w after he had given my my positives, I had positives from him. Not the first time it has happened. Just annoying.

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                        • #13
                          Originally posted by rmckay View Post
                          Another idea would be that sellers must give buyers a rating before buyers can rate sellers. After all, the buyer completes their side of the transaction first. And since a sellers rating to a buyer can't be changed it would prevent revenge ratings.
                          I'm afraid many seller will simply withhold ratings.

                          On average I receive 5 neutral or negative ratings a month. These are mostly from buyers who did not contact me first and did not read the emails I sent them with banking details, tracking numbers etc. If those buyers were not allowed to change their ratings after I spoke to them I would be stuck with 215 adverse ratings by now! Let me assure you, if some sellers knew that they would be stuck with the adverse ratings in any case there will be a lot more "abuse" of the system. They may just feel that the buyer's lack to contact them first would deserve an adverse rating in return. Civility is after all a two way street.

                          I know that we offer excellent service and quality products and our ratings and sales speak for themselves. Why should I be negatively affected because of a few unscrupulous sellers?
                          The good man is the friend of all living things. - Mahatma Gandhi
                          View our items on Bid or Buy

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                          • #14
                            Originally posted by miraclebabycaw View Post
                            Yes I agree with you on that.. It's a bad habit of mine to emphasise, but I didn't know it was bad netiquette (just knew about CAPS). He responded with he'd sent it and a don't you ????? me, to which I replied that I was asking a simple question because my PO AND speed services had said it was still at the original post office and not to take offense. All I wanted was, ok I managed to find out and it has been delivered but due to the strike yada yada yada. Instead I get further mails about how I attacked him etc. That's the problem with most of the world today where selling is concerned, the customer is supposed to be always right. True there is no need to take abuse from customers but when you are in sales you don't overreact to being asked a question. Anyway that is besides the point. He changed his rating from positive to a neutral ONLY after I gave him a neutral rating which IMO should not be allowed because up until I gave him the neutral which btw was 2w after he had given my my positives, I had positives from him. Not the first time it has happened. Just annoying.
                            I honestly don't want to argue about who is right and who is wrong and will probably get slammed for saying this. Personally I feel that you are both to blame for this situation. You knew that the parcel was posted the day after you paid and that the parcel was in transit. Why ask the seller where the parcel is when you knew that it was sent but has not been sorted to your post office? rmckay is correct, the seller should have practiced restraint when replying to you and should have assisted you in a courteous manner.

                            We send 100's of parcels every month and we only found out about the strike on Tuesday 25 August when I read it here on the forum. The strike was not covered extensively in the media. Our local post office accepted parcels throughout the strike, most of which has been delivered. I feel that you could maybe have given this seller a bit more leniency, as you knew their was a backlog on parcels. This is of course only my opinion. ;)
                            The good man is the friend of all living things. - Mahatma Gandhi
                            View our items on Bid or Buy

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                            • #15
                              Originally posted by Seeds and All View Post
                              I honestly don't want to argue about who is right and who is wrong and will probably get slammed for saying this. Personally I feel that you are both to blame for this situation. You knew that the parcel was posted the day after you paid and that the parcel was in transit. Why ask the seller where the parcel is when you knew that it was sent but has not been sorted to your post office? rmckay is correct, the seller should have practiced restraint when replying to you and should have assisted you in a courteous manner.

                              We send 100's of parcels every month and we only found out about the strike on Tuesday 25 August when I read it here on the forum. The strike was not covered extensively in the media. Our local post office accepted parcels throughout the strike, most of which has been delivered. I feel that you could maybe have given this seller a bit more leniency, as you knew their was a backlog on parcels. This is of course only my opinion. ;)
                              Actually I did not know because speed services was down when I tried to check online and both my post office AND the speed services hotline said that the parcel was still at his post office NOT that it had been received at my post office. This was supposed to be overnight delivery. I found out about the strike that Saturday when trying to collect my parcel. At the time of paying for speed services I had no idea about the strike either. The nuetral rating had nothing to do with not getting my parcels as by the time I rated him 2w after I was supposed to get the parcel I was well aware of the strike. The neutral was because of the nasty mails I got even when I explained that the information at my disposal said that it had not even been sent. And now why would I slam you hehehe. You are fully entitled to your opinions and at least you know how to do it in a nice manner :p . I can see the points about changing ratings, just really an abusive system if people want to be petty.

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