Announcement

Collapse
No announcement yet.
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Sellers rating buyers flawed?

    From my little tours around BOB when I am bored, it seems revenge rating is the norm. 90% of buyers who rate the seller negative, get a negative in return, even though it was not deserved.

    Would this not be a better system:

    Buyers can rate sellers according to their experience. Positive - neutral - negative.
    Sellers can only rate positive OR decide not to rate at all.
    How do we recognize the non-payers then? A negative can be filed after a SNC has been completed.

    At the current ratings system, buyers are scared to rate their bad experiences negative...we all know it. I just saw on one of BOBs articles - If you had a bad experience with a seller, rate him negative....ya right

    Just a thought :D
    VIEW MY ITEMS!

  • #2
    The problem here is that buyers sometimes rate negative for petty reasons.
    The post office has not sent a slip .I am sure some of those slips get lost in the postmans bag.
    The buyer sometimes does not take note of the tracking number then does not collect and blames the seller.
    People should use the neutral rating far more in certain cases.
    I often see negative ratings for sellers where a parcel has being lying at the post office and just not collected.
    When the buyer then receives it he/she should change the rating but either forget or refuse to change it. Then it is unfair especially if the parcel was sent in good time.
    I can fully understand why Bob dont want to get involved in ratings--it is impossible to determine who is at fault,if not time consuming and taking sides is out of the question.
    People should be encouraged to discuss a problem on the forum and both buyer and seller can give their point of view and perhaps other users can calm the spirits.
    A problem shared is a problem halved.
    VIEW MY ITEMS!

    Comment


    • #3
      Wise words, geewhizz. Well said!
      Yesterday I was clever and wanted to change the world.
      Today I am wise and am changing myself.

      Comment


      • #4
        Wise words, but we all know that buyers wont be doing that any time soon
        VIEW MY ITEMS!

        Comment


        • #5
          we have a neutral rating because a buyer went to the post office and they did not have his parcel but a few days later he received it. it was not our fault but the post office. we have not asked him to change the rating.


          VIEW MY ITEMS!


          Comment


          • #6
            I received an e-mail from a buyer yesterday. The parcel was posted on the 11th January, buyer lets me know "no parcel received as yet" BUT she also told me, that she only realised 'now" that there are no street deliveries regarding post where she lives,and wants my details to deposit a re-postage back to her amount,when parcel comes back to me "unclaimed".
            On the P.O. website, the parcel registers at her Post Office. I phoned them this morning, (the post office) and yes, parcel is still there, and all buyer has/had to do, was check it out, make a phone call (or take a short drive) and collect. I was put on hold by post office for 12 minutes- a trunk call.

            However, I must add, this buyer is a reasonable decent person.and will be collecting her parcel today, after being informed what to do.
            VIEW MY ITEMS!

            Never put off until tomorrow, what you can do today

            Comment


            • #7
              Well sometimes you can never win - I mean I have had the pleasure of having a buyer that insists on collection despite my bold upper case "NO COLLECTIONS" - after I emailed "very friendly mind you" he still insisted that he bought from another seller and now why should he pay for shipping when he lives in Durban and this seller lives in Gauteng

              He was so angry for having to pay R35 for the shipping - my point is why dont people read - I also have buyers who dont even add in shipping costs and then when we have to remind them about shipping they get annoyed and ask to collect - lets cross fingers that he will be happy enough with the kit since I added more items just to please him in hope of not getting a negative lol - THATS A BIG HOPE I HAVE:D
              VIEW MY ITEMS!

              Comment


              • #8
                Its funny the amount of parcels we got back after the December period. Buyers dont bother to collect when they are on holiday... and now they want refunds for the products? I dont think so.

                Thumbs crossed Bead Mania :)
                VIEW MY ITEMS!

                Comment


                • #9
                  What a life--Bob politics these ratings.:D Good idea for writing a book--and a humorous one at that.
                  VIEW MY ITEMS!

                  Comment


                  • #10
                    Originally posted by geewhizz View Post
                    What a life--Bob politics these ratings.:D Good idea for writing a book--and a humorous one at that.
                    Sometimes,(a lot of sometimes) some ratings are humorous indeed, bordering on being hilarious! one can often "picture" the person doing the rating, sitting by their PC and pounding away at the keys, in a state of mind that really is not normal - at the time.
                    VIEW MY ITEMS!

                    Never put off until tomorrow, what you can do today

                    Comment


                    • #11
                      Maybe the whole rating system is flawed, because a seller can be rated negatively unfairly (which is relative) or rated positively out of fear for a negative rating retaliation.

                      How about a system that does not show the overall %, but only the % over the last (let's say) 6 months - a bit like the drivers license points system. That way a user is "punished" for the "bad" behavior, but "forgiven" once they mend their ways. Probably not the perfect solution, but at least worth 2c

                      Renaldo

                      Renaldo


                      View my auctions in the Coins & Notes section

                      Comment


                      • #12
                        ...and another idea from Ag925

                        Another suggestion from another BoBer - Ag925:

                        Start quote:

                        " Ok, thought about the rating problem.
                        What about the following:?
                        If one gets a negative rating you could "work it off" or redeem yourself by getting X amount (10 or 20 or 30 or whatever amount) of positive ratings. When that amount (whatever the amount is) is reached one bad one falls off. Otherwise, like you say, one can never recover. Maybe this way will create a better buyer and seller but one can still see the overall picture of the person?
                        Just my 2 1/2cents worth.(flypress obviously)
                        Regards
                        Kevin"


                        End Quote

                        Renaldo


                        View my auctions in the Coins & Notes section

                        Comment


                        • #13
                          Originally posted by renaldorheeder View Post
                          Another suggestion from another BoBer - Ag925:

                          Start quote:

                          " Ok, thought about the rating problem.
                          What about the following:?
                          If one gets a negative rating you could "work it off" or redeem yourself by getting X amount (10 or 20 or 30 or whatever amount) of positive ratings. When that amount (whatever the amount is) is reached one bad one falls off. Otherwise, like you say, one can never recover. Maybe this way will create a better buyer and seller but one can still see the overall picture of the person?
                          Just my 2 1/2cents worth.(flypress obviously)
                          Regards
                          Kevin"
                          If the rating isn't fair why would anyone want to work it off.
                          There is no solution to the rating system.
                          I think if a buyer receives what they pay for and give a neg rating for whatever reason they should rather leave a neutral.
                          My policy is if I am taking someones money then I must give them what they paid for.
                          I will, to the best of my ability, not misrepresent a product and most sellers ( I hope wont either) so if there is post office delay or whatever does a person deserve a neg rating.
                          When any of us get a negative rating we as humans tend to react with indignation and actually get the buyers back up even more. I am guilty of this too.
                          A buyer should never communicate through a neutral or negative rating unless they have first tried an email or telephone call to find out what is going on.
                          I find the majority do but then one just gets those people--guess they worry about losing miney or dont get an immediate response from the seller.
                          I guess ratings are a necessary evil that go with the territory. Bob politics :D

                          End Quote
                          End quote End quote
                          VIEW MY ITEMS!

                          Comment


                          • #14
                            So the challenge is to find a way whereby sellers are not left to the wolves (unreasonable buyers). If BoB wants to remain neutral on this issue (and I can fully understand why), then maybe we can come up with possible solutions to at least make it better - at the moment the sentence is "for life" - I would settle for "early release" for good behavior.

                            Would this be fair? Hell no, but it would certainly be a better solution - I believe.

                            Renaldo


                            View my auctions in the Coins & Notes section

                            Comment


                            • #15
                              Maybe when Bad people gives neg ratings and are Blacklisted after that Bob can change or remove their negatives to be fair as their will be no comm once they are blacklisted.
                              People shouldn't wear purple , Barney gets upset.
                              VIEW MY ITEMS!

                              Comment

                              Working...
                              X