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  • Do this buyer read emails?

    A buyer won this item, Other Watches - ***R11,000.00*** BRAND NEW - Krug Baumen DIAMOND PRINCIPLE Champagne PEARL Face Gents was sold for R610.00 on 18 Aug at 20:01 by SJewellery in Johannesburg (ID:24585628)
    When completing order and paying, he underpaid. I immediately emailed and didnt get a respond. I then got an email from him asking for a tracking number which I responded about the postage being short and again no respond. I then got a negative rating from the buyer saying they cant get hold of me.

    I then replied to the rating hoping this time they will get the message, now 3 days later the buyer doesnt respond again.
    All ratings given to sellers on bidorbuy.co.za by cjjvanrensburg

    Do I rate them negative also and maybe they will respond? I am also considering just sending it with Speed Services and hope when they receive they'll update their rating.

    Sipho
    CLICK HERE TO VIEW ALL MY ITEMS!

  • #2
    Whatever you do dont rate negative. It becomes a vicious circle. Phone them and tell them personally that you emailed them on such and such a date
    Hope you are using the new sales page because Bidorbuy then have a record of your correspondence.
    VIEW MY ITEMS!

    Comment


    • #3
      Hi Sipho. You did right by responding to their negative. Now all can see your side of the story. From experience, I think it is the auto-postage rates system which caused the initial confusion. But your rates are very clear and I'm sure your mails explained clearly too.

      On principle alone, I wouldn't post the parcel till you receive the full payment. But that's me . You must do what you fell comfortable with.
      Items I have for sale.

      Why do today what you can put off till next year?

      Comment


      • #4
        Well thanks guys, I sent another email using the BoB new system. Hopefully I will get a respond. I am definately not sending without full payment.

        Sipho
        CLICK HERE TO VIEW ALL MY ITEMS!

        Comment


        • #5
          Excellent choice. Mcmuffin please review the postage offer has I have the same problems with postage

          Comment


          • #6
            Postage on me is okay, the buyer assumed Polokwanr is under Major city, but my courier says its a regional city and that is obvious I wonder why they didnt know.

            Sipho
            CLICK HERE TO VIEW ALL MY ITEMS!

            Comment


            • #7
              Well Sipho, to me Hermanus is a major big city :p. Perhaps your buyer also lives under an illusion ;).
              Items I have for sale.

              Why do today what you can put off till next year?

              Comment


              • #8
                Originally posted by mellowred View Post
                Well Sipho, to me Hermanus is a major big city :p. Perhaps your buyer also lives under an illusion ;).
                True:)

                Sipho
                CLICK HERE TO VIEW ALL MY ITEMS!

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