I sold a ring a while back and pesonally do the packages of all my items. I received a call a while later informing me the ring was totally damaged and does not even look like a ring. He was going to send the ring back and then wanted a size 10 and this was the incorrect size (the auction stated size 8 and this is what he received) Well, I was shocked. I asked the client to return the ring, including the envelope so that I can take it to the post office for a report. Was I shocked when I received the item. It looked like someone has taken a pliers and actually bend the band inwards. I took the ring to the post office and they inspected the original envelope. As there no absolutely no evidence that the envelope had been tampered with, no foot markings etc, they said there was no claim. I then took the ring to a small jeweler in our centre and there opinion was the ring had forcefully been damaged. The ironic parts is that none of the stones were damaged nor had any fallen out. I contacted the buyer and informed him of the feedback and needless to say he was not happy. I offered him another ring at a 50% discounted price because I thought this was generous. He refused this and wants a replacement or a full refund. Insurance was not taken on the parcel. I have not yet replaced the ring and am expecting a negative soon. What would you have done in a situation like this?
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