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  • Funds cleared after SNC completed and item was sold to another buyer

    Hi

    I have a big problem and need some help. I have sold a item Apple iPhone - Micro SIM Card Cutter for iPhone 4 and iPad (2 x MicroSIM Adapters) ** In-Stock ** Brand New ** was sold for R150.00 on 26 Oct at 14:49 by geldenhuys1 in Worcester (ID:27782909) to the buyer and after 7 days of emailing the money still was not paid. So i completed a SNC. So i relisted the item and sold it to this buyer Apple iPhone - Micro SIM Card Cutter for iPhone 4 and iPad (2 x MicroSIM Adapters) ** In-Stock ** Brand New ** was sold for R150.00 on 4 Nov at 17:01 by geldenhuys1 in Worcester (ID:28043590)
    only to get a email today stating that the first buyer's money cleared today!!

    What must i do now?? Can i just refund the money to the firste buyer? Please help.

  • #2
    Did the first buyer reply to your emails at least? The only thing you can really do is issue a refund.. it's not your fault the payment took so long to go through.. They must have taken a while to pay if it took over a week - probably paid when they received the SNC notice only.. When I file an SNC, I state in it that the item has been relisted & is no longer available to that buyer unless they wish to purchase it again - that way they know they can't just keep you holding on for ever.. Of course, I also block them as buyers, so they can't actually buy it again & leave me sitting with the same problem again! Depending on when they actually paid, I would take off my bank fees as well - I wouldn't fork out extra money because they took too long to pay..
    I know not what World War 3 will be fought with, but World War 4 will be fought with sticks & stones - Albert Einstein.

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    • #3
      Hi Kebs

      No only a good seller but working the forum too. Thanks for the replay, will send buyer mail now to refund him.

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      • #4
        Ha ha... Addicted to the forum more like it!!
        I know not what World War 3 will be fought with, but World War 4 will be fought with sticks & stones - Albert Einstein.

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        • #5
          Contacted buyer and did the refund, sorted..... Thanks

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          • #6
            Pleasure! Glad it's sorted..
            I know not what World War 3 will be fought with, but World War 4 will be fought with sticks & stones - Albert Einstein.

            Comment


            • #7
              I agree with Kebs, refund them. But I would minus the banking charges to be incurred for refunding them, if you listed with enhancement fees you have already lost those and cant loose more.

              I always state when the product is no longer available, but seems buyers dont read the SNC and they continue to pay.

              Sipho
              CLICK HERE TO VIEW ALL MY ITEMS!

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              • #8
                In a situation like this, you let the buyer know you are filling SNC and re-listing the item and you block the buyer.

                My Question is :- can you still communicate with this buyer via the message box in the sales page? Or will it also be blocked once you have block them?
                Selective choices allow for selective karma...choose wisely
                Click here to veiw my Items here

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                • #9
                  I am puzzled - did you file SNC and relist the item 7 days after the auction closed? It takes a minimum of 14 days to COMPLETE SNC.

                  When you file SNC the buyer STILL HAS ANOTHER 7 DAYS to pay ... a bother but that is the rule.

                  I know that some sellers say in their listing that they will relist if payment hasn't come through after x days ... empty threat as the BoB rules state that the buyer gets 7 days to sort payment.

                  Remember that we are human ...
                  Buying used goods is a higher form of recycling
                  Items I have for sale.

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                  • #10
                    this is the point i am trying to make and figure out.

                    whose rule is it that we buyers wait 14 days before relisting an item when some people relist after 3 days? once again this boils down to communication, if someone puts money in your bank account after 14 days of no communication and the article is sold to someone else then that is their problem. Athough you should refund them let them wait for it and refund at your leisure. you would have rated them negative anyway so even if they rate you negative after that then appeal it as it would surely be a revenge rating.


                    VIEW MY ITEMS!


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                    • #11
                      I was placed in a similar situation once where my listing stated clearly that payment had to be received within 72 hours after close of auction/buy now. Buyer defaulted and I immediately relisted the item - buyer had not even completed the order! Then suddenly buyer did complete the order and made payment and BoB agreed that my listing terms took precedence and advised me to refund the buyer, which I did less my bank charges. This happened some months ago and I don't think the rules have changed since then. And yes I did rate negatively, buyer revenge rated me and BoB sorted it out quickly. Some of BoB's staff are super-efficient!
                      Yesterday I was clever and wanted to change the world.
                      Today I am wise and am changing myself.

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                      • #12
                        Sorry Wayjen - I don't understand what point you are making?

                        After 14 days you are free to sell the item - meaning that the SNC HAS BEEN COMPLETED - you get a notice from BoB.

                        If the buyer pays after SNC has been finalized then you just refund them (minus bank charges). When the SNC has been completed then they CANNOT rate you ... the COMPLTED SNC protects the seller from a revenge rating.

                        Of course we can argue that the SNC system is not fair on the sellers
                        Buying used goods is a higher form of recycling
                        Items I have for sale.

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                        • #13
                          Even though I pay all my purchases on the spot - EFT - I will not buy from a ruthless seller who make up their own rules like saying you have to pay within 72 hours - as I said: REMENBER WE ARE HUMAN !!!

                          LILYTHEPINK - I would have contested your re-listing after 3 days since the rules clearly state that I have 7 days to pay. What happens if it is weekend and the buyer needs to make a cash deposit? People have lives and constraints .... human ....
                          Buying used goods is a higher form of recycling
                          Items I have for sale.

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                          • #14
                            Originally posted by Vegar View Post
                            Even though I pay all my purchases on the spot - EFT - I will not buy from a ruthless seller who make up their own rules like saying you have to pay within 72 hours - as I said: REMENBER WE ARE HUMAN !!!

                            LILYTHEPINK - I would have contested your re-listing after 3 days since the rules clearly state that I have 7 days to pay. What happens if it is weekend and the buyer needs to make a cash deposit? People have lives and constraints .... human ....
                            I seldom advertise on week-ends - mostly Crazy Wednesdays - and provided a buyer communicates with me, I will wait as long as possible for payment. It is a lack of communication and/or completion of an order which is infuriating and, after a couple of years of selling on BoB, one learns to act firmly. At all times I try to be fair and helpful to my buyers - I think my ratings speak volumes, or don't they mean anything?

                            Why shouldn't a seller be able to set his/her conditions regarding a sale? What makes you think such a seller is "ruthless"? lol
                            Last edited by lilythepink; 06-11-10, 18:06.
                            Yesterday I was clever and wanted to change the world.
                            Today I am wise and am changing myself.

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                            • #15
                              Cuan himself has said in a thread somewhere that we may state our own terms & relist if the buyer has not met these conditions regarding payment. If a buyer emails me to say he has a problem & needs more time, I'm more than happy to give it to him. But if I receive no reply to any of my emails (at least 3 or 4 are sent before relisting), I assume it's another waste of time buyer & will relist the item. I personally give people 5 days to pay - why buy if you can't pay? What will change in 5 days?? Sellers have every right to expect payment within a reasonable time & as long as it's clearly stated in the listing, I don't see anything wrong with it.
                              I know not what World War 3 will be fought with, but World War 4 will be fought with sticks & stones - Albert Einstein.

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