Some buyers cannot read!!!!!!???

**MiemsJewels** · 10-07-11, 12:00

Isn't it strange that some buyers cannot read this:

PS: IF FOR ANY REASON YOU ARE NOT SATISFIED WITH THE TRANSACTION PLEASE CONTACT ME

FIRST BEFORE LEAVING A NEUTRAL OR NEGATIVE RATING.

Neutral rating for GORGEOUS VINTORIO COLLECTION GREEN PENDANT &...
23 Mar 2011

Comment:
nice item - arrived with the chain broken from the pendant
by (79

)

Response:
Necklace already replaced. Please change neutral rating. Thank you

**Seeds for Africa** · 10-07-11, 12:14

I understand your frustration. I do get the feeling that 90% of people buy without taking note of the terms.

**MiemsJewels** · 10-07-11, 21:16

Originally Posted by MiemsJewels

Isn't it strange that some buyers cannot read this:

PS: IF FOR ANY REASON YOU ARE NOT SATISFIED WITH THE TRANSACTION PLEASE CONTACT ME

FIRST BEFORE LEAVING A NEUTRAL OR NEGATIVE RATING.

Neutral rating for GORGEOUS VINTORIO COLLECTION GREEN PENDANT &...
23 Mar 2011

Comment:
nice item - arrived with the chain broken from the pendant
by (79

)

Response:
Necklace already replaced. Please change neutral rating. Thank you

SPECIAL ANOUNCEMENT:

Buyer changed the neutral to a possitive 10 minutes ago.

**Edmund1000** · 10-07-11, 21:26

Originally Posted by MiemsJewels

Buyer changed the neutral to a possitive 10 minutes ago.

Like they say; "BOB, not only Life..., can be a real B itch"

Sterkte!

**TS Ron** · 10-07-11, 22:12

Miems and your packaging is so great honestly! I am sure you must of been as mad as an snake with your rating! Glad the buyer had changed it !

**Edmund1000** · 10-07-11, 22:20

Originally Posted by asecon

I am sure you must of been as mad as an snake with your rating!

Nothing like BOB-Miems scorned man - NOTHING! ...

PS On a lighter note... Please BOB people!

**MiemsJewels** · 10-07-11, 22:20

Originally Posted by asecon

Miems and your packaging is so great honestly! I am sure you must of been as mad as an snake with your rating! Glad the buyer had changed it !

Hi Asecon, Yes I was furios, but luckily she changed it. Also glad it wasn't a NEGATIVE!. LOL

**MiemsJewels** · 11-07-11, 11:19

Originally Posted by Edmund1000

Nothing like BOB-Miems scorned man - NOTHING! ...

PS On a lighter note... Please BOB people!

They say: "Hell has no fury like a woman scorned" Edmund LOL

**MagpieSales** · 11-07-11, 11:35

Hi all

Let me just introduce myself to the forum as I have never posted here before. My name is Lauren and I am reasonably new to bid or buy and have enjoyed selling on the site. I just wanted to ask everyones opinion on the following matter as I am not sure how to resolve it. A brand new buyer with no ratings (other than the rating I provided) bought an item from me. Today he/she gave me a Neutral rating saying "Delivery via S.A postal service , need I say more ? Good quality product as per advert " - do you think this is fair? I ship my items within 2 business days on completion of the sale and immediately provide a tracking number. Surely if the buyer is happy with the goods that does not mean I deserve a bad rating because the post office was a little bit late in delivering the goods? Of course if this is just, then I do not mind, but I am upset about having this blemish on my record. Is it permissable to refuse to sell to buyers with less than 10 ratings so as to prevent unjust/inexperienced ratings in the future?

Any help on this matter will be greatly appreciated
Thanks!
Lauren :)

**MiemsJewels** · 11-07-11, 11:51

Hi Lauren,
a Big welcome to the Forum.
I really think the Neutral rating you received was unfair, We as sellers cannot be held responsible for the Post Office's snail mail.
I suggest you send the buyer a FRIENDLY e-mail, and ask him/her to alter the rating as it was not your fault.
If he/she still do not want to change it, take the matter up with Bidorbuy,
Hope this will help you

**MagpieSales** · 11-07-11, 11:54

Thank you for your fast reply! I will do just that, thank you :)

**mellowred** · 11-07-11, 12:03

Originally Posted by MagpieSales

Hi all

Is it permissable to refuse to sell to buyers with less than 10 ratings so as to prevent unjust/inexperienced ratings in the future?

Any help on this matter will be greatly appreciated
Thanks!
Lauren :)

Hi Lauren, BoB don't take kindly to refusing to accept bids. I think they track this sort of thing (?) You have to state a reason for deleting a bid, and cannot just ban buyers for no apparent reason either.

Several sellers complain about first time buyers, but there are just as many "experienced" buyers who don't read, complain about anything and are general pains in the bottom

.

**MagpieSales** · 11-07-11, 12:20

I totally understand what you are saying, that's why I asked first. I have had a few SNC'c with new buyers, and then this neutral rating experience. But then again I have sold to newcomers with absolutely no problems. Thank you so much for the help, I sent the buyer a nice email.

**MagpieSales** · 11-07-11, 12:43

I sent the buyer a nice email and this is my response:
I don't know what more I can do to rectify this issue. :(

Dear Lauren

I am unable to change my rating as your delivery method is part of your package and method of doing business , maybe
you should try looking for other methods of transportation as in my line of business “ if you cannot deliver what is expected of you
I look for alternatives ‘’ simple as that .

Best Regards
Colin

Dear Colin

I recieved your neutral rating on bid or buy this morning, I am glad to hear that you are happy with your item.

I am terribly sorry that your item took longer than expected to arrive but these things do happen with the South African postal office, as you know from your rating. I see you are new to bid or buy and would like to ask you kindly to adjust your neutral rating to a positive, as your items were sent and arrived in good order. Neutral ratings and negative ratings are expected for non delivery, ignoring emails, wrong description of the product, wrong product etc. I hope you understand as I feel that that rating was a bit unjust because delivery time is out of the sellers control.
I hope you agree that the tardiness of SAPO does not reflect on my aptitude as a seller as I feel I kept good communication with you in terms of when your item was sent, tracking number etc.

Warm regards
Lauren

**MiemsJewels** · 11-07-11, 12:51

Lauren This is absolutely rating abuse, and not fair. What shipping method did he want? Was it speedservice?

I suggest change your shipping method. and you don't need to do it, if you don't want to.

Give the buyer 3 options of shipping method.
1 Ordinary parcel 3 to 5 days to deliver.
2 Speedservices 1 day for delivery. (It must be shipped the day you receive payment, if i'ts early enough, say before noon, or before the parcels are pick up at the Post Office)
3 Counter to door. Same as above.