How fair is fair?

[brands online]

Hi all,

Most of you are probably aware of the recent tragedy I've experienced at the passing of my sister. During that time, orders were delayed somewhat, but I made it a point of emailing all my buyers regarding the situation and promising that all outstanding orders would be honoured as they always have been. I am virtually up to date with all of the orders. I got back from JHB last Thursday evening 06/10/2011. By the morning of Monday 10/10/2011 the orders concerned below, (payment received 28/09/2011) had been sent out and a tracking mail sent via the BOB system as usual. Track and trace shows the parcel is at the buyers post office Wednesday 13/10/2011. Today I receive 3 negatives:

Negative rating for *** Electronic Insect Terminator *** - Mosquito, Fly... Goodbye!!!

14 Oct 2011


Comment:
Extremely poor business practice and communication. Not recomended.
by ********




Negative rating for *** DentiClean - Electric Toothbrush inc. "5" Brush Heads ***
14 Oct 2011


Comment:
Extremely poor business practice and communication. Not recomended.
by *******




Negative rating for *** DentiClean - Electric Toothbrush inc. "5" Brush Heads ***
14 Oct 2011


Comment:
Extremely poor business practice and communication. Not recomended.
by ******


I'm not disputing that the items weren't sent timeously enough. Are sellers not allowed to suffer personal tragedies. Some things just can't be avoided... How fair is fair really?

[StudMuffinsMissus]

Stupid low-life. Bob will surely remove them given the situation AND the fact that you emailed them. Maybe they read your email? Mail them again, they might just feel like a prize chop.

[brands online]

Stupid low-life. Bob will surely remove them given the situation AND the fact that you emailed them. Maybe they read your email? Mail them again, they might just feel like a prize chop.

Thing is, the tracking mail was sent via the BOB system. The date/timestamp is on there as well. So they couldn't have missed that mail as well? I have mailed them again, but have not appealed the ratings as their items were not delivered timeously in relation to their order so I guess that could be considered a fair reflection from their side...

[TS Ron]

Oh Brands this is so inconsiderate honestly! I am sure it shall be sorted out by BOB do not let these buyers upset you.

[Pathway]

Well, I think that's just mean and spiteful - given there was an explanation. Sucks boo to them.

[mellowred]

Brands, I truly hope this buyer did not receive any communication regarding your tragedy. They must be pretty heartless to rate negative if they had.

[SProducts]

It's shocking how people are sooo inhumane, you also sent them an email about this to inform them. If they had a problem with waiting they should have demanded a refund. Looking at everything, the parcel took about 3 days from when you sent it out.

[Seeds for Africa]

I wouldnt let it get you down. Some people are just sorry excuses for human beings!

[lilythepink]

I agree with Grant. Perhaps you should just send each one a friendly email reminding them of the tragedy you faced and ask them to reconsider changing their ratings? If you go about it the right way, I'm sure a couple of them will see you right. Good luck.

[MiemsJewels]

I second Lilly!

Brands, I am sure BOB can also remove the Negative ratings. It was so unfair, and unneccesary! Some people are so unhuman!

[babyface2]

i surely do hope that they donot buy from me, i have also just had a death in the family and all my buyers has been wonderful about delayed posting of parcels. brands you mustt apeal these ratings we are not programmed robots but humans

[brands online]

Thank you all for the sentiments. I've also generally had Super Buyers, who have not only been understanding and patient, but have even offered their own condolences and sentiments. I have mailed the concerned buyer as well, to no avail or response. Track and trace shows the parcel collected by buyer 14/10/2011 at 12:11, ratings received 14/10/2011 at 14:20, so some of my mails are getting through?

I have mailed BOB on how to proceed. Was considering calling the buyer, but don't really want to deal with buyer verbal abuse right now, agh, we'll see what happens...

[TS Ron]

Brands on line please do not let the buyers get you down! It is just no worth it I know especially the way you feeling right now you just do not have the energy to deal with this kind of nonsense!

[brands online]

Thumbs up to BOB again. Situation speedily dealt with after my mail to them. Thanks again everyone!

[mellowred]

Glad to hear that Brands.