Tracking Number Emails

[booksallsizes]

I have sneaking suspicion it was the helpline that told him the tracking number didn't exist... Therefore I was in the wrong, not the incredibly efficient people at the post office...

[wayjen]

Some people might have more on their minds then sense anyway. We wonder about tracking numbers but how about those we have sold items to and sent emails to with tracking numbers and who still fail to collect their parcels and they get returned to the Seller, most of these never contact the Seller.

[voldermort]

Some people might have more on their minds then sense anyway. We wonder about tracking numbers but how about those we have sold items to and sent emails to with tracking numbers and who still fail to collect their parcels and they get returned to the Seller, most of these never contact the Seller.

A whole lot more than sense

[mrmouse]

I love leaving spaces in between the tracking numbers ,( you cant just copy and paste then, into the sapo enquiry box ) but I only do that on the second request for BOB buyers , all my other mail customers are old farts like myself and it makes it easier to read without hunting for glasses .

[AppleBerry]

Since posting this i have received 5 requests from Buyers asking for their tracking numbers so i am really confused because why do some people receive the emails and others don't.
What i started doing now is CC myself in the mail so i know if receive it then my mail is working. The only thing i think it could be is my mails are probably being checked as spam and depending on the spam filter setting my mails are maybe deleted.

[voldermort]

Since posting this i have received 5 requests from Buyers asking for their tracking numbers so i am really confused because why do some people receive the emails and others don't.
What i started sing now is CC myself in the mail so i know if receive it then my mail is working. The only thing i think it could be is my mails are probably being checked as spam and depending on the spam filter setting my mails are maybe deleted.

Are you sending the tracking numbers via the BoB messaging system, if so then they should all be receiving their mails.
Remember also that sending tracking numbers via BoB also serves as proof that you did indeed send the item when stated.
Incidentally I am almost 100% sure that a few buyers just don't bother reading their emails at all, (as Wayjen said some of them are far too busy with other things) thus you have the occasional buyer asking for tracking numbers weeks down the line......when they do this I just copy and paste the original message sent through BoB and resend it again.

[AppleBerry]

I email them from outlook 2010 but i do that as it is easier to track the mails.
If a buyer requests the tracking number i Save the original message to the desktop and then attached it to the reply, this way they can see the exact date and time it was sent.
I use the BOB system to confirm payments but even with that i still get emails an hour or two later asking me if i have received payment when i confirmed payment within 5 minutes after getting it.

[geewhizz]

I email them from outlook 2010 but i do that as it is easier to track the mails.
If a buyer requests the tracking number i Save the original message to the desktop and then attached it to the reply, this way they can see the exact date and time it was sent.
I use the BOB system to confirm payments but even with that i still get emails an hour or two later asking me if i have received payment when i confirmed payment within 5 minutes after getting it.

I think with the problem you seem to be having it would be wise to send the tracking number via the Bob system.
I never have a problem with buyers saying they never received a tracking number.
If you end up with a bad rating you have proof the mail was sent.
This makes life easier for Bob because if there are discrepencies Bob can see all your correspondence

[ATA STAMP CENTRE]

Hi
I agree with geewhiz.
I only use the bob message system as that records the tracking number on the SELLERS order and is easy to reference if someone does ask for the number.
I sell 100 plus items a week and that equates to a lot of parcels and tracking numbers-I never get any requests for tracking numbers and dont have a negative or neutral in over 12 000 transcations so the bob message system does work.
The odd request is obviously from a buyer that has deleted his emails without recording the tracking number and then requires notification again.
If bob could somehow have that message from the seller placed on the buyers order it will be wonderful as at the moment it only shows on the sellers order and the buyer gets the email.The buyer will then have to access his buying order and read our message there instead in an email form.
So come on MAC-If any others feel thats a good idea lets make it happen this year?
NEIL

[wayjen]

We must not forget that some emails end up in peoples SPAM boxes due to the settings and service providers. It would be a wonderful thing if all emails sent via BoB or our own personal email accounts had an automatic reply system telling us that the recipient has read the email.

[AppleBerry]

I think with the problem you seem to be having it would be wise to send the tracking number via the Bob system.
I never have a problem with buyers saying they never received a tracking number.
If you end up with a bad rating you have proof the mail was sent.
This makes life easier for Bob because if there are discrepencies Bob can see all your correspondence

What i have decided is to request a read receipt and once i email the tracking number i leave a message on BOB stating that their tracking numbers have been sent and if for some reason they don't get it they should contact me. I prefer using outlook as i am sometimes on the road and i get a request so it is easier for me to check my sent mails on my phone and forward the mail.

[voldermort]

You do realise though that a number of people don't respond to a read receipt - perhaps send it both through the BoB system & Outlook - this is what I do & it usually works fine.
& back off the subject, my overseas buyer acknowledged his postage costs error & offered to do a payment of R8.00 (the postage amount outstanding) which I told him not to bother with - seems ludicrous to do a R8.00 transfer, just very happy that he did offer.