Change to bobPay payout request process

[qball]

This depends on when you make the request and who you bank with, after the request is received, payment can take up to 72 hours to reflect depending on who you bank with. Requests are not processed on weekends or holidays.

Kind regards
Cuan

[Cangus]

When I attempt to do a Payout request I get a “VSC-Validation failed, Invalid sort code” error.

I have spoken to Standard bank and they assured me that the details I supplied are correct.
On the payout request form the Branch name is free text, so I can type anything, i.e. there is no way of guessing what details are valid or not.

This is the third time I've had failed payout requests and I'm tired of playing email piggy in the middle between bid-or-buy and standard bank.

Would it not be prudent to put some validation on the sort code fields instead of just a disclaimer.

The gist is I'm owed money and can't get whats due to me because of a technical issue I have no way of resolving.

Please assist.

[qball]

Hi there

I have just received your email, and to be honest we have not had an issue like this before. We suspect that the problem could be the leading zero's on the sort code, we will be attempting to rerun the transfer request again without the 2 leading zero's, hopefully this will work. As far as we are aware most banks use only a 6 digit sort code (ABSA, Nedbank, FNB). I have spoken to your Standard Bank contact person and she has given us your actual branch code as well (not the electronic payment one), this will be the last resort. Hopefully the payment will go through once we have made the above change. The error message that we got is from Nedbank's side, and they validate the sort code and if too long return an error message. We simply pass the registered bank details through to them for processing. We cannot do the validation as there are too many differences with each bank, especially when it comes to the length of account numbers etc.

We apologise for the delay and the problems encountered, we are busy trying to resolve this as soon as possible.

Kind regards
Cuan

[divestar]

I know this may be useless now, as this post was done a few months back, but as a rule of thumb: When you get a 8-digit branch code, you remove the LAST 2 digits to get the 6-digit branch code and not the first 2, even if they are zero's.

Hope this helps anybody else who might have trouble with this.

[trajsekhar]

Hi admin,

I am overseas seller and don't have a South Africa Bank account. If I want to sell products in bidorbuy what is the other way to pay by the buyer. I have a credit card, paypal account. But in my payment options, paypal is not showing.

Please advise me.

Regards,

[admin]

Hi trajsekhar,

Welcome to the forum.

Please send your request to have PayPal activated to communitywatch@bidorbuy.co.za

Thank you.